Merchandise Return Criteria
When returning a product, you are responsible for returning the item to the address designated by VIVO Wellness Customer Service Counselor in a track-able fashion, and the Return Merchandise Authorization (RMA) number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in new condition, a credit. Please allow 30-60 days for the credit to process to your account.
It is very important you do not deface the retail box in any way, so please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don’t refuse your package. Products must be in like-new condition, contain all of its original contents, in its original packaging, and show absolutely no signs of wear and tear in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt.
Unfortunately, we will have to deny your refund if your return is sent back to VIVO Wellness without a Return Merchandise Authorization (RMA), if the retail package or product is missing any contents or defaced in any way or if return shipping has not been prepaid by customer.
Phone: (323) 888-1000
Hours: 8am -5pm PST