Frequently Asked Questions

We aim for complete customer satisfaction. If you have questions, we have answers. Whether you’re looking to purchase for your business or for your personal use, allow us to help you determine which VIVO Wellness product is best for you.

Below are our most Frequently Asked Questions. If you have any additional questions, feel free to contact us.

By Phone: (323) 888-1000
By Email: info@vivowellness.com
By Mail: VIVO Wellness, 3400 E. Slauson Avenue, Maywood CA 90270

Purchasing the Best Vibration Machine

At VIVO Wellness we understand that purchasing a vibration machine for exercise is a significant investment and requires research and thoughtful consideration. Choosing by price alone may not always be the wisest decision. So how do you decide?

We suggest you ask yourself a few simple questions:

Will I be using the vibration exercise machine at home or do I want it for my spa or fitness center?

Obviously, a vibration exercise machine at a fitness center will get a lot more use than one at home. See our models for Personal or Commercial use.

What is my budget?

We offer vibration exercise equipment at three price points. The low end model will work just fine for home use. If you can afford it, the mid-price model will be even sturdier and offers more options. For use at a spa or fitness center we recommend the top model. NOTE: We are the exclusive U.S. distributor of the top-rated VIVO Vibe 660. If that is not within your budget, the mid-price will give many years of excellent service.

Is there a warranty and what is covered under the warranty?

The warranty on all of our models can be downloaded here. Click Product Warranty.

Is there any after-sale support?

This is where most suppliers stumble and we’ve heard the horror stories. We are committed to after-sale support so you can have the best experience with your new whole body vibration machine. If there is anything not working as expected, just call us toll-free at (323) 888-1000.

Who can I speak with if I'm experiencing any product issues?

A live person will answer to phone, diagnose the problem and see to it that any defective parts are exchanged. If the problem cannot be diagnosed over the phone, a repair person in your local area will be dispatched.

How do I know if the model I choose really gets me the desired results?

We’ve tested all VIVO Vibe vibration machines against many other competitor products including Power Plate. Our users are the ultimate judges of these vibration machines and which ones produce the best results. The votes are overwhelmingly against the Power Plate with its jarring vertical motion. They are in favor of oscillating vibration machines like VIVO Vibe exercisers. That’s how we chose the three models we think are the best value for the money. These are the models we have been selling successfully since 2008.